During the initial setup you were prompted to insert your company
information. You were also told to activate the (set paths initial
install only) prompt. If you did not follow these
instructions and did not activate the set paths prompt, then
your inventory database was not setup and when you try to access
something that is not there.. you get the error. Go back and
re-setup from the managers menu.
In addition to that issue. If you did set up the database
properly and then after putting in your inventory and then if you
returned to the setup module and once again activated the (set paths
initial install only) you would have removed access to your inventory.
The only repair is to copy the file "sinv.num" from your backup and
place it in the c\program files\ isell xp \ saleinv folder.
I-Sell XP is 4.1
QuickSale-XP is 1.0.16 (NOTE: The
latest release is titled XPress-Sell Ver. 2. 0.4)
QuickFix XP is 4.1.0
YardPro XP is 4.1
PoolPro XP is 4.1
ServAid XP is 4.1
These version numbers show up on the splash screen when you first
start the program.. If your version is not up to date then there may
be known bugs, you may also be entitled to a free update... Contact
support
Some late model ink-jet and laser jet printers will not work where
we have specified a "dot-matrix" form printer. You
should verify that your printer will accept DOS level, Epson command
codes.
Try setting up any printers you want to use as "generic text
only" printers and they should work... Note. if your printer will
not respond with generic then it may not be compatible with our
software. Some laser and off brand printers have their own
drivers which you may have to obtain and install from their
manufacturers.
There are two ways to insert inventory into an invoice with
I-Sell. (Same for quickfix) The first is by choosing from the list presented
on the screen and the second is for using a wedge type
bar code.
On XPressSell If you want to use a bar code then just activate the choice shown
on the bottom right near the totals and your inventory list will be
removed during all future sales and a pop up window will appear which asks
for the part number. Just scan it in, follow the prompts and
continue inserting items using your bar-code reader. If you want
to toggle back to the inventory list (manual pick) then you may at any
time by escaping the bar code window and inactivating the barcode
prompt.
Another point when using a bar-code reader is to click on the
clients name just after you escape or cancel the barcode input window
and before you click or choose finish.
Why do I keep getting an error message when I try to access the
inventory database?
During the initial setup you were prompted to insert your company
information. You were also told to activate the (set paths initial
install only) prompt. If you did not follow these
instructions and did not activate the set paths prompt, then
your inventory database was not setup and when you try to access
something that is not there.. you get the error. Go back and
re-setup from the managers menu.
In addition to that issue. If you did set up the database
properly and then after putting in your inventory and then if you
returned to the setup module and once again activated the (set paths
initial install only) you would have removed access to your inventory.
The only repair is to copy the file "sinv.num" from your backup and
place it in the c\program files\ quickfix xp\ saleinv folder.
How do I get my printers to work with QuickFix, I-Sell xp, and i-Rent
II?
You have two choices. You can more fully automated the
program with a dot matrix printer for work orders and a receipt
printer for invoices. -- or -- you can use one ink-jet
printer for all printing.
You make your choice from the managers menu, and for statements
from the billing module. (see below)
First Choice: QuickFix is designed to run two printers automatically and without
having to go through the normal windows routine of selecting a printer
each time you print.
The first printer is the one which prints your work orders.
It should be a fast dot-matrix forms printer with Epson command
codes. It should be attached to LPT1.
The second printer is the receipt printer which is used to create a
counter receipt for your customer and by using the yellow copy, an
audit trail of your daily income. This printer is only used when
you take in money by closing a work order. It should also have Epson
command codes and be attached to your serial port. This printer
should be assigned the default through windows.
If you want to use a Ink Jet or Laser printer you can change the
defaults from the manager screen
How do I get my printers to work with statements?
From the batch statement printing screen click on the top right
link which will allow you to define the font and size you want to
use. This is a one-time decision, but it can be changed as
frequently as you want.
My printer output is not working or wrong?
Some late model ink-jet and laser jet printers will not work where
we have specified a "dot-matrix" form printer. You
should verify that your printer and your operating system will accept DOS level, Epson command
codes.
Try setting up any printers you want to use as "generic text
only" printers and they should work... Note. if your printer will
not respond with generic then it may not be compatible with our
software. Some laser and off brand printers have their own
drivers which you may have to obtain and install from their
manufacturers.
Why do I need a dot-matrix (forms) printer ?
While we suggest this if you are a busy shop, you can just use a
ink-Jet or Laser if you want.
When you create a work order on a dot matrix printer, you can make
carbon copies . This allows you to provide your client with a
copy, attach a copy to the item being repaired and keep one for
yourself.
Unlike the newer ink-jet and laser printers, the dot-matrix
printers have a built in processor, capable of printing from DOS
commands.
How do I get QuickFix to read a bar code ?
There are two ways to insert inventory into an invoice with
QuickFix The first is by choosing from the list presented on the
top right of the screen and the second is for using a wedge type
bar code.
If you want to use a bar code then when the flashing cursor is in
the inventory list, and there are no items shown you can just read the
barcode. A prompt will appear asking for the quantity. Follow the prompts and
continue inserting items using your bar-code reader. You can
also just type in the part number if you know it, drop down the list
and find the item and click on it, or type in part of the description
and click on the search button, then drop down the list and it will be
reduced to match.
How does this program activate the cash drawer ?
The program itself does not activate the cash drawer. You
must have a receipt printer which opens the drawer. These are
quite common and available from all the major receipt printer vendors.
